Last updated: 28/05/2025

Welcome to Svaede. Your privacy matters to us. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website, www.svaede.com, and any related services.

1. Who We Are

Svaede is a purpose-led brand operating from India. Our site is: https://www.svaede.com
For any privacy concerns, contact us at:
📧 support@svaede.com
📬 www.svaede.com/connect

2. What We Collect

When you use our site or place an order, we may collect the following information:

• Full name

• Email address

• Phone number (optional)

• Shipping and billing address

• Order history and product preferences

• Device and usage data (via analytics)

3. How We Use Your Information

We use your data to:

• Fulfill orders and deliver products

• Send order and shipping updates

• Respond to customer inquiries and support requests

• Improve website experience (via analytics)

• Send marketing emails (only if you opt-in)

4. Cookies and Tracking Tools

We use cookies and tools like Google Analytics and Hotjar to understand user behavior and enhance your experience. These tools may collect:

• Pages visited

• Clicks, scrolls, and session recordings

• Device/browser information

• Approximate geolocation

You can disable cookies in your browser settings. By using our site, you consent to this data collection.

5. Marketing & Emails

We send promotional emails only to users who explicitly subscribe to our newsletter or check an opt-in box during checkout.
You may unsubscribe at any time via a link in our emails.

6. Payment Data

We use Razorpay and may support Cash on Delivery. Payment details are securely handled by Razorpay under their PCI-compliant infrastructure. We do not store your card or payment credentials.

7. Who We Share Your Data With

We do not sell or rent your personal data.
We may share limited data with:

• Payment processors (e.g., Razorpay)

• Logistics providers for shipping

• Analytics services (Google, Hotjar)

All third parties are required to follow data protection best practices.

8. Your Rights

If you are an Indian resident, under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you have the right to:

• Request access to your stored data

• Correct inaccurate data

• Withdraw consent

• Request deletion of your data (if not legally required to retain it)

For international users (e.g., EU), we respect applicable privacy rights including GDPR, when processing such requests.

9. Data Security

We take reasonable and industry-standard measures to protect your personal data from unauthorized access or misuse, including:

• SSL encryption

• Secure hosting infrastructure

• Limited access to internal systems

10. International Orders

Although we primarily serve India, we may accept international orders upon request. For international users, including those from the EU, GDPR rights may apply, and we are prepared to honor such requests where required. Mail on support@svaede.com for internation order requests.

11. Policy Updates

We may revise this Privacy Policy from time to time. Changes will be posted here with an updated date. We encourage you to review this page periodically.